📸 Pixelwinx – Frequently Asked Questions

Helping you simplify your photo chaos with care, compassion, and expertise.

💡 What does Pixelwinx do?

We organize your printed and digital photos, home movies, and memories into a safe, searchable, and shareable system. From scanning bins of prints to untangling cloud backups, we’re your personal memory-keepers.

📂 Do you only work with digital photos?

Not at all! We work with both physical and digital media — including prints, slides, VHS tapes, DVDs, hard drives, phones, and cloud services. If it holds a memory, we can help preserve it.

🧠 Why should I hire someone? Can’t I do this myself?

You absolutely can — but most people quickly feel overwhelmed by the volume, the tech, and the time it takes. We bring systems, experience, and a no-shame approach to help you finally make progress.

🔐 How do you keep my photos safe?

We handle your memories with the utmost care. We use secure backup systems and encrypted cloud services when needed, and protect your physical items while they’re in our care. Your privacy is a top priority.

⏳ How long does this take?

Timelines depend on the size and condition of your collection. Some digital projects take a few weeks; larger archives may take longer. After a free consult, we’ll give you a personalized estimate and timeline.

🧍🏽‍♀️🧓🏼 How can you organize photos when you don’t know who the people are?

We use context clues — dates, file names, image metadata, groupings, and locations — to logically sort your images. Unknowns are flagged for review, and we’ll provide easy tools to help you or your family ID people later.
💬 And if you'd like, we can build time into your project to walk through the collection together.

🎁 Can you help me make photo books or slideshows?

Absolutely! Once your photos are organized, we can create custom-designed photo books, slideshows, or keepsake gifts for milestones like weddings, memorials, birthdays, and anniversaries.

📞 How do I get started?

Start with a free 20-minute consultation! We’ll talk through your photo situation, answer questions, and create a plan that fits your needs and comfort level.

🧘🏽 I’m not very tech-savvy. Can I still do this?

Yes! We make the process easy and supportive, even if you’re not comfortable with technology. Whether it’s logging into devices or syncing cloud accounts, we guide you through step by step.

💬 Still have questions?

We’re happy to chat and help you figure out the right path — no pressure, no guilt. Give us a reach out at Tamara@pixelwinx.com or Kim@pixelwinx.com.

💵 How much does this really cost?

Each project is unique, so we offer hourly rates and package pricing. Costs vary based on your collection's size, format, and complexity. After our initial consultation, you’ll receive a custom estimate with clear next steps — no surprises.
💡 This is an investment in your family’s history and peace of mind.